Filbo65
Thatched roofer
...but they're crap at empathy too.
I wrote to Donnelly explaining that due to my partner recently being diagnosed with a serious illness, I will struggle to attend many more games this season. As a result of train strikes, the number of evening games, and the sheer distance and time involved for me, I've used up my 5 re-sales already. I politely enquired whether the Club would flex their rule to allow me a few extra attempts to re-sell my ticket, to help recoup a few much-needed quid and allow someone else to attend instead.
"No" came the reply from 'management'.
I've just sent this response, but already wish I'd just told them to stick it.
"Thank you for your reply. I appreciate that you are just a ‘conduit' in this matter, and that obviously Top is entitled to reach that decision.
But I would respectfully request that you convey the simple fact that other companies with whom I’ve had to have a similar difficult conversation since my partner’s diagnosis have been helpful. Without exception. Train companies, hotels, airlines, our health club, the local non-league club – all have used their executive discretion to bend over backwards to offer refunds, add flexibility to our pre-existing bookings, etc etc etc.
The fact that it’s only probably the wealthiest organisation, not to say the one with whom I’ve had the longest ‘relationship’ by far, that has refused to help in any way, really doesn’t reflect well on LCFC, in my humble opinion. It’s not as if I’ve asked for a straight refund for any games, but merely the opportunity to try and re-sell my now-unusable ticket, a process which for next-to-no-effort could generate (seemingly much needed) extra revenue for the Club, plus provide an opportunity to recruit a new fan – or at the very least to satisfy an existing one who’s otherwise not able to attend games due to a lack of ticket availability.
I’m sure I don’t need to elaborate on the course of action that many other people would elect to take, following such an unhelpful stance by ‘management’, in order to try and recoup some of their upfront ST outlay. Nor will I bother elaborating any further on just how thoroughly disgruntled, disillusioned and disenfranchised I'm feeling. Please let ‘management’ know this fan’s opinion of their decision. And his partner’s opinion too, which she has expressed in much stronger terms than those I’ve managed to maintain herein.
It’s a poor show when even this country’s god-forsaken train companies respond more helpfully than one’s long-supported football club."
Maybe I was being falsely optimistic, but when other bookings and memberships have been refunded etc with sympathy, I thought they might try and help.
Another nail in the coffin...
I wrote to Donnelly explaining that due to my partner recently being diagnosed with a serious illness, I will struggle to attend many more games this season. As a result of train strikes, the number of evening games, and the sheer distance and time involved for me, I've used up my 5 re-sales already. I politely enquired whether the Club would flex their rule to allow me a few extra attempts to re-sell my ticket, to help recoup a few much-needed quid and allow someone else to attend instead.
"No" came the reply from 'management'.
I've just sent this response, but already wish I'd just told them to stick it.
"Thank you for your reply. I appreciate that you are just a ‘conduit' in this matter, and that obviously Top is entitled to reach that decision.
But I would respectfully request that you convey the simple fact that other companies with whom I’ve had to have a similar difficult conversation since my partner’s diagnosis have been helpful. Without exception. Train companies, hotels, airlines, our health club, the local non-league club – all have used their executive discretion to bend over backwards to offer refunds, add flexibility to our pre-existing bookings, etc etc etc.
The fact that it’s only probably the wealthiest organisation, not to say the one with whom I’ve had the longest ‘relationship’ by far, that has refused to help in any way, really doesn’t reflect well on LCFC, in my humble opinion. It’s not as if I’ve asked for a straight refund for any games, but merely the opportunity to try and re-sell my now-unusable ticket, a process which for next-to-no-effort could generate (seemingly much needed) extra revenue for the Club, plus provide an opportunity to recruit a new fan – or at the very least to satisfy an existing one who’s otherwise not able to attend games due to a lack of ticket availability.
I’m sure I don’t need to elaborate on the course of action that many other people would elect to take, following such an unhelpful stance by ‘management’, in order to try and recoup some of their upfront ST outlay. Nor will I bother elaborating any further on just how thoroughly disgruntled, disillusioned and disenfranchised I'm feeling. Please let ‘management’ know this fan’s opinion of their decision. And his partner’s opinion too, which she has expressed in much stronger terms than those I’ve managed to maintain herein.
It’s a poor show when even this country’s god-forsaken train companies respond more helpfully than one’s long-supported football club."
Maybe I was being falsely optimistic, but when other bookings and memberships have been refunded etc with sympathy, I thought they might try and help.
Another nail in the coffin...
