Cup Final Ticket missing confirmatory email

haardaarss

haardaarss

Registered
Anyone else failed to receive the confirmatory email regarding their Cup Final ticket purchase? My son has the confirmation on his account page the LCFC website but no email. The email gives links to the consent form and the COVID testing sites and he's managed to sort those two out using my email links.

But the concern is that the email sending him his "print at home" ticket will similarly disappear into the ether.

He's double checked his junk mail and his old email address. I've tried phoning the club this morning but their switchboard is jammed. Next job for me is to drive down to the KPS and queue all morning.

Any ideas folks?
 
in normal times the club respond quickly to emails - not sure how many staff are in at the moment but I would have thought you'll get a response in a day or so.

ticketsinfo@lcfc.co.uk

or if you're on twitter try sending them a message at @lcfchelp
 
haardaarss said:
Anyone else failed to receive the confirmatory email regarding their Cup Final ticket purchase? My son has the confirmation on his account page the LCFC website but no email. The email gives links to the consent form and the COVID testing sites and he's managed to sort those two out using my email links.

But the concern is that the email sending him his "print at home" ticket will similarly disappear into the ether.

He's double checked his junk mail and his old email address. I've tried phoning the club this morning but their switchboard is jammed. Next job for me is to drive down to the KPS and queue all morning.

Any ideas folks?
Click to expand...
Why would you have to queue all morning?? There's nowt going on down there, no?
 
wints said:
I'd double check the email address that is linked to his LCFC account profile.
Click to expand...
Ta. But he's done that. When I was on last week a window opened urging me to check my details. Hoping it wasn't a west African prince sneaking on to my page.
 
Hardass you need to click the link on the ticket confirmation and agree to all the terms and conditions otherwise you won’t be sent the tickets.

I don’t know if there's another way to do this, would just the link put up on here suffice?

Edited to say sorry I just read your initial post again. D’oh!
 
Hi folks. Thanks for all your help. Happy ending. Despite him having successfully changed his email account a few years ago, notifying the club, and seeing it correctly displayed on his profile, it seems there is a separate ticketing database and someone missed out the "dot" when they altered it, so it read "outlookcom". He had no way of knowing they had made this mistake, particularly as the database they use for their mailshots correctly showed his new email address so he was getting all that stuff. He insists he's now ticked the boxes, submitted his ERP form with the ticky box(es) ticked, and booked his lateral flow test for Friday morning. He's also on the bus.

I'd just managed to get onto the phone queue this afternoon and had been hanging for 35 minutes when a lady actually answered. She didn't want to discuss any details with me as he's over 18, but she said it had already been sorted via an email query. (The email I told him to send several days ago but which he only sent last night) . My lad actually messaged to say it was sorted but I didn't see it as I was hanging on the phone in the queue.

Bloomin' kids, eh?
 
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