Cancelling a season ticket

Feckit

Feckit

Roofer
My Nephew Gino sadly passed away a couple of weeks ago, he sat with his Dad and my Brother in the West stand and they all had season tickets, his Dad went down to cancel Gino’s season ticket as he auto renewed but they wouldn’t do it saying he had to ring up, he told them he had tried ringing several times but either got cut off or they just never answered, piss poor really, Brother in law has decided to cancel his season ticket now, thought LCFC were a club that were supposed to look after the fans..
 
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Feckit said:
My Nephew Gino sadly passed away a couple of weeks ago, he sat with his Dad and my Brother in the West stand and they all had season tickets, his Dad went down to cancel Gino’s season ticket as he auto renewed but they wouldn’t do it saying he had to ring up, he told them he had tried ringing several times but either got cut off or they just never answered, piss poor really, Brother in law has decided to cancel his season ticket now, thought LCFC were a club that were supposed to look after the fans..
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That’s terrible, the organisation is pathetic. They deserved much more respectful treatment.
 
This is a real low for the ticketing at our club.
Needs to be brought to the attention of someone very high up, Susan?
Ignorant pig headedness attitude.
 
I am very sorry for your loss.

The difficulty of being able to speak with a real person, or one who can understand English, is a major problem today. Trying to find a contact number on the website of a big organisation is like looking for a needle in a haystack. "How do you talk to a real person at ....." is a common Google query. I used to start with going to Complaints, but not possible now if you cannot find a number at all .

I think Susan is great, but she is not doing her job if the club is not getting adequate resources in to deal with the peak, which for a professional football club is now. Not a lot to ask that the phone is actually answered and a simple query is dealt with properly. As someone said, a new low.
 
My sympathies for the loss unfortunately in todays world customer service is forgotten,
Dealing on a one to one basis is now an almost forgotten art since the age of computerisation methods.
Worst thing about it all its a simple job to give your condolences in a manner that befits the occasion. Thought LCFC were better than this.
 
That's shocking Feckit. Tartan is spot on in saying how the club have responded so insensitively. If it was me I'd be writing a letter of complaint to Susan Whelan. The staff involved need a bollocking and the way the Ticket Office operates (or rather doesn't) needs a complete overhaul.

Belated but sincere condolences for your loss. I never had the pleasure of meeting Gino but I heard a lot about him from his brother Paolo whose partner is our daughter Lucy. He was clearly much loved by many people. Perhaps catch you at the funeral for a chat.
 
It's a sign of the times that no organisation wants to deal with customers face to face or on the phone. Snail mail is dead, so it's emails. I see elsewhere that this matter has now been sorted, but it shouldn't have had to be this way.
 
So sorry for your loss and the very shoddy way the family have been treated. I'm sure our owners would be very upset to know how it was handled.
 
Dreadful treatment deepest condolences the ticket office operation and gone down hill over the last few years but there’s no excuse for that, take care.
They need to find more like Jim Donnelly though he’s a top geezer
 
I had a great couple of hours in Jim’s company after the game in Randers. ‘Off duty’, great guy. Glad you’re sorted and I hope they buck their ideas up after this. Rest in peace Gino.
 
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